Negotiation Skills

Scheduled Sessions

Course overview

• Negotiation Skills identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully.

Key benefits

• Participants have the opportunity to develop and practise their negotiation skills throughout the program via a number of practical sessions,Shows how to structure and plan for a difficult negotiation,The negotiation skills learnt can be applied to a wide range of situations in work or personal life e.g. purchasing/supply negotiations, internal negotiations, threatening and sensitive situations.

Who Should attend

• Anyone whose role requires negotiation with others including:
• Managers, team leaders and supervisors.
• Sales and account managers.
• Senior customer service representatives.
• Project or change managers.
• APS3 to EL2 public sector employees.

Qualification Pathway

Learning outcomes

• Develop a comprehensive negotiation planning process.
• Manage the negotiation process.
• Analyse negotiation tactics.
• Select and use the negotiation tactic appropriate to the situation.
• Practise negotiation techniques to develop and refine their skills.
• Evaluate and improve the negotiation process.

Course content

• Negotiation Styles.
• Finding the Right negotiation Style.
• Negotiating by position.
• The five negotiation phases.
• The opening phase.
• The exploring interests and options phase.
• The closing phase.
• The implementation and possible review phase.

Assessment details

Australian Qualifications Framework level

Prices