Conflict Resolution

Scheduled Sessions

Course overview

• This program is designed to enhance your conflict resolution skills by examining what conflict is and how conflict affects people. You will examine positive and negative conflicts and decide how you can deal with conflict in your work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

Key benefits

• Improved skills in identifying conflict and resolving it constructively to achieve positive change and development.

Who Should attend

• Anyone who feels that their response to conflict situations could be improved including: managers, project managers, supervisors, human resource managers
• APS1 to APS6 public sector employees.

Qualification Pathway

Learning outcomes

• Recognise how personal values and views influence behaviour
• Identify conflict management styles
• Analyse the needs of each party
• Develop skills to resolve conflict in a flexible manner
• Develop positive influence techniques
• Develop negotiating skills appropriate for a win-win solution

Course content

• What is conflict?
• Strategies for managing conflict
• Personal styles of conflict management
• Active listening and questioning techniques
• Negotiating
• Assertiveness techniques
• Building solutions to conflict situations

Assessment details

Australian Qualifications Framework level

• Not Applicable.

Prices