Operational Plans

Scheduled Sessions

Course overview

• Planning at the organisational level sets the direction and influences activities at the team and individual level. Effective planning can contribute towards better performance and improved processes and production within an organisation. Other important by-products of the planning process are increased customer satisfaction and the capacity to manage change more effectively. Sound planning is essential if an organisation is to reach its desired goals. It is also a key function of managers at all levels.

Key benefits

• Effective planning is a key function of managers at all levels and can contribute towards:
• Better performance and improved processes and production within an organisation.
• Better allocation of resources.
• Increased customer satisfaction.
• More effective change management.
• An organisation reaching its desired goals.

Who Should attend

• All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers.

Qualification Pathway

Learning outcomes

• Develop and implement operational plans
• Manage operational resources
• Monitor and review operational performance

Course content

• The purpose of planning
• Planning process
• Effective goals and performance indicators
• Planning tools
• Managing resources
• Monitoring and control systems
• Evaluating performance

Assessment details

• You may achieve a Statement of Attainment if you choose to be assessed for this module.
• Assessment is by workplace project.
• Assessment is optional.
• Please note assessment incurs a fee unless enrolled in a qualification.

Australian Qualifications Framework level

• Level 4 and 5

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