Manage People Performance

Scheduled Sessions

Course overview

• Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day- to- day activities, reviewing their performance, and collaboratively revising what they are doing and helping them to meet required outcomes as well as ensuring they develop as people. You are the key component in the effective management of people and of people performing as required. You need to help your staff to understand what is expected, to plan, to achieve the agreed outcomes, and to develop as a team member. At different times you may need to be a disciplinarian, a role model, a comforter, a cajoler, a manager and a leader. To develop an effective team you also need to be the coach, and chief supporter of your team members.

Key benefits

• If you want people to be effective members of your team you need to be the coach, and chief supporter of your team members.

Who Should attend

• Managers, supervisors and team leaders who manage the performance of other people.

Qualification Pathway

Learning outcomes

• Manage the performance of individuals in teams.
• Address performance related issues.
• Address issues and problems of individuals within teams.
• Build and support commitment within the team.
• Review and evaluate management of individuals within the work team.

Course content

• Performance management systems.
• Resources needed to meet our performance plan.
• Improving performance.
• Providing feedback to staff/team members.
• Recognising exceptional performance.
• Recognising diminished performance.
• Managing diminished performance.
• Potential issues and problems within work teams.
• Seeking advice from others.
• Resolving individual team member’s workplace issues.
• Managers as role models meeting organisation needs.
• Your personal performance supports organisation policies, values and code of conduct.
• Ensuring your performance meets key performance indicators.
• Treating members of the team you lead fairly and equably.
• Communicating and working with stakeholders.
• Collecting, analysing reporting and evaluating performance information.
• Developing individual performance plans.
• Planning for improved performance of team members.

Assessment details

• You may achieve a Statement of Attainment if you choose to be assessed for this module.
• Assessment is by workplace project.
• Assessment is optional.
• Please note assessment incurs a fee unless enrolled in a qualification.

Australian Qualifications Framework level

• Level 5

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