Effective Workplace Relationships

Scheduled Sessions

Course overview

• Effective communication forms the basis of all relationships at work and at home. In the workplace a successful frontline manager needs communication skills to ensure their message is understood and interpreted in the way it was intended. This one-day workshop explores communication in the context of relationship building and covers topics such as body language, tone of voice, expression, conflict and assertive communication.

Key benefits

• Improves relationships through improved communication,Ensures your message is understand and interpreted the way it was intended.

Who Should attend

• All managers and public sector employees working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers
• APS3 to APS6 public sector employees.

Qualification Pathway

Learning outcomes

• Gather, convey and receive information and ideas.
• Develop trust and confidence.
• Build and maintain networks and relationships.
• Manage difficulties to achieve positive outcomes.

Course content

• Why do we need effective relationships?.
• Self image and roles.
• Building relationships.
• Identifying your style in relationships.
• How to use personality types and styles.
• Building rapport.
• Strengthening relationships.
• Communication - obstacles and misunderstandings.
• Hearing and listening.
• Formal and informal communication.
• Assertive communication.
• Untangling conflict.
• Positive and negative conflict.
• Sources of conflict.
• Stages of conflict.
• Resolving conflict and managing emotion.
• Maintaining relationships - networking and mentoring.

Assessment details

• You may achieve a Statement of Attainment if you choose to be assessed for this module. Assessment is by workplace project.
• The fee for assessment is $200 per competency.
• Assessment is optional.

Australian Qualifications Framework level

• Level 4

Prices