Continuous Improvement

Scheduled Sessions

Course overview

• Market forces place increased pressure on organisations to improve their products and services. To remain competitive in this environment, organisations must continually seek ways to improve all aspects of their business - including workplace relationships, processes, products and services. While the focus on achieving quality products and services is not new, it has shifted from being reactive - inspect and fix - to pro-active, plan to get it right the first time.

Key benefits

• This practical workshop will equip frontline managers with the vital skills to ensure the quality and continuous improvement process is team-centred and team-driven.

Who Should attend

• All managers and public sector employees working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers
• APS3 to APS6 public sector employees.

Qualification Pathway

Learning outcomes

• Implement continuous improvement systems and processes.
• Monitor, adjust and report performance.
• Consolidate opportunities for further improvement.

Course content

• The program covers the following areas:
• quality and continuous improvement defined
• process thinking and continuous improvement
• continuous improvement and teams
• Plan-Do-Check-Act cycle
• data collection and analysis tools
• continuous improvement models and approaches

Assessment details

• You may achieve a Statement of Attainment if you choose to be assessed for this module. Assessment is by workplace project.
• Assessment is optional.

Australian Qualifications Framework level

• Is available at Level 3, 4 or 5

Prices