Quality Management and Process Improvement

Scheduled Sessions

Course overview

• By building a culture of continuous improvement, organisations can respond quickly to the changing external environment and build internal practices that produce better customer service and systems. Continuous quality improvement requires committed individuals and an organisation willing to re-examine all their systems and procedures. This program will help you achieve both these outcomes.

Key benefits

• The material in this program is suitable for participants from both the public and private sectors.

Who Should attend

• Frontline managers.
• Supervisors.
• Managers.
• Leading hands looking to improve the outputs and productivity within their work area.

Qualification Pathway

Learning outcomes

• What continuous improvement is and its evolution
• The leader's role in planning, implementing, promoting and monitoring successful continuous improvement systems and processes.
• Understand the principles and techniques associated with continuous improvement systems.
• The benefits of continuous improvement and the barriers to its implementation.
• Identify and apply continuous improvement systems and processes.
• Monitor, adjust and report performance.
• Consolidate opportunities for further improvement.

Course content

• Developing improvement strategies.
• Re-engineering work practices.
• Tools for building a culture of continuous improvement.
• Strategies for gaining staff commitment and increasing staff involvement.
• Team decision making.
• Examining the organisation’s systems and technology.
• Focus on customer service.
• Selling the message of continuous improvement.
• Monitoring effectiveness.
• Recording and reporting results.
• Incentives for maintaining the momentum.
• Identify quality requirements of stakeholders.
• Implementing quality assurance where relevant.
• Ensuring quality control and audit trails.
• DMAIC: Define Measure Analyse Improve Control

Assessment details

• You may achieve a Statement of Attainment if you choose to be assessed for this module.
• Assessment is by workplace project.
• Assessment is optional.
• Please note assessment incurs a fee unless enrolled in a qualification.

Australian Qualifications Framework level

• Level 4

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