Coaching and Mentoring

Scheduled Sessions

Course overview

• A two-day program designed to help people managers get the best out of their teams through the development of a more “people-focused” style of management. The program explores the benefits of adopting a coaching approach, the skills and methodology used and allows ample time for practice of skills, and feedback of progress from expert facilitators and coaches. Managers attending this program will learn how to support and challenge their team in a range of situations including orientation into a new position, keeping pace with new responsibilities or skills, support through a period of change, development of work goals and responsibilities and addressing performance gaps. The new skill set managers will bring to the workplace from this program will result in increased motivation and performance from their team.

Key benefits

• Outlines some key processes and models of how to structure coaching sessions.
• Lots of opportunities to practise and obtain feedback on real workplace issues.
• Devise simple and powerful coaching plans.
• Achieve improved motivation and performance from your team.
• Build more constructive and positive working relationships within your workgroup.
• Gives confidence to challenge and talk about performance issues and conflict before they become too large to handle.

Who Should attend

• New and experienced managers,supervisors and public sector employees seeking to improve the performance of their team and build constructive and positive working relationships within their workgroups
• APS3 to EL2 public sector employees.

Qualification Pathway

Learning outcomes

• Understand how coaching can maximise the potential of those within the work group.
• Develop the fundamental skills of coaching through a combination of theoretical input and practical application.
• Become more skilled and confident in identifying and presenting a performance gap to a staff member.
• Produce a coaching plan to enhance the performance of staff to bring benefit to the business.

Course content

• The difference between coaching and mentoring
• Coaching and mentoring in the workplace
• Types of coaching and mentoring
• Coaching and mentoring framework
• Coaching and mentoring skills
• Coaching and mentoring qualities
• Communication skills
• Dealing with Challenges
• The first meeting
• Coaching a Team
• Finalising the program
• Common mistakes
• Non-traditional tools

Assessment details

Australian Qualifications Framework level

Prices