Effective People Management

Scheduled Sessions

Course overview

• This program is designed to allow you to develop the personal insight mecessary to lead, manage and interact with your colleagues and employees effectively and productively. You will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving so that you can learn to maximise your own potential and that of your staff.

Key benefits

• Learn to deal more effectively with conflict, difficult situations and difficult people.
• Appreciate the importance of good communication, and the ability to set clear expectations and objectives and follow up on them.
• Build team morale through motivating, sound planning and setting a good example.
• Be exposed to a number of management theories and styles and have the opportunity to practise them in a safe environment, with colleagues, on the course.
• Add a variety of motivators and approaches to your tool kit.
• Learn and share with peers on the course, bounce ideas and swap stories.

Who Should attend

• Managers,Team leaders.
• Project managers.
• Anyone wanting to learn more about effective interpersonal relationships
• APS3 to APS6 public sector employees.

Qualification Pathway

Learning outcomes

• Demonstrate a variety of techniques to strengthen team morale.
• Identify the factors which contribute to effective leadership in the workplace.
• Demonstrate a range of communication tools to establish credibility.
• Negotiate and manage conflict constructively.
• Delegate appropriately, including the effective allocation of work and resources.
• Assess performance and counsel employees for performance improvement.
• Build and maintain networks and relationships.

Course content

• The management process.
• Leadership,Motivation.Communication - perception and styles.
• Assertiveness.
• Questioning and listening Skills.
• Managing diversity,Developing teams.
• Problem solving and opportunity finding.
• Induction and training.
• Delegation,Conflict resolution.
• Performance reviews.
• Disciplining employees.
• Counselling.

Assessment details

Australian Qualifications Framework level

Prices